Service 06 — Engineering

Intelligent agents that work around the clock — so your team doesn't have to

Custom-built AI assistants and agentic systems — on web, WhatsApp, Slack and beyond.

Aria
Online · Proactive mode
Good morning. You have 3 priority tasks today, 2 unread client messages, and your 10am call needs a brief. Want me to prepare it?
08:01
Yes please — and add a follow-up for the Meridian proposal
Done. Brief sent to your inbox, follow-up scheduled for Thursday 09:30. Anything else before your 10am?
08:02
Available on
Web WhatsApp Slack Telegram

The cost of doing it without AI — and without doing it right

The problem isn't that AI assistants don't exist. It's that most of them don't work — and that's costing your team time and your brand trust.

Manual handling of repetitive interactions

Skilled staff are spending significant time on routine enquiries, booking requests, FAQs, and follow-up messages that should never reach a human inbox. Every hour spent there is an hour not spent on work that actually needs expertise.

🌙

After-hours gaps

Enquiries that arrive outside office hours go unanswered until morning — by which time the prospect has moved on, the question has festered, or the opportunity has closed. Your competitors with AI assistants are available when you're not.

🤖

Generic chatbots that frustrate

Off-the-shelf tools that can't answer specific questions, forget context between messages, and respond with canned text that makes your brand look worse than no assistant at all. Customers feel dismissed and support tickets go up, not down.

Built on your knowledge. Trained on your context.

Four phases from workflow design to live deployment — every assistant we build is custom, context-aware, and production-grade from day one.

01

Use Case & Workflow Design

We map interaction flows, define qualification logic, escalation rules, persona, and tone. Every conversation your assistant will handle is modelled before a line of code is written — so the assistant behaves correctly from its first live interaction, not after months of patching.

02

Assistant Build

Custom-trained on your data and knowledge base, integrated with your existing tools, and built with production-grade context engineering from the start. RAG-powered retrieval, memory across sessions, multi-turn reasoning, proactive capabilities — not an off-the-shelf wrapper.

03

Integration & Testing

WhatsApp Business API, web widget, Slack, CRM, calendar integrations — end-to-end QA, edge case testing, failure mode analysis. We test every scenario your assistant will encounter before it goes live, including the ones you haven't thought of.

04

Deploy & Optimise

Managed go-live, real-time performance monitoring, conversation quality review, and iterative optimisation cycles. Engagement rates, qualification rates, escalation accuracy, and conversation resolution — we track everything and continuously improve.

A working assistant, not a specification document

We deliver a production-ready, trained, integrated AI assistant — along with the documentation and dashboards your team needs to manage and evolve it.

AI assistant specificationconversation flows, intents, escalation rules, persona and tone guide
Trained and tested custom AI assistantproduction-grade context, RAG retrieval, session memory, proactive logic
Full channel integrationWhatsApp, web widget, Slack, CRM, calendar — tested end to end
Handover protocolsescalation triggers, human handoff flows, context passing to agents
Performance dashboardengagement, qualification rate, escalation accuracy, conversation quality score
Ongoing optimisation planreview cadence, conversation audits, expansion roadmap for new use cases

We don't just build AI assistants. We run one.

Aria is Sandruci's own agentic AI assistant — in production across web, WhatsApp, Slack, and Telegram. Every AI assistant we build for clients is benchmarked against what we've built ourselves.

Aria

Sandruci's proactive agentic assistant

Aria delivers morning briefings, handles incoming enquiries, qualifies leads, manages follow-ups, and maintains unified memory across every channel — so context is never lost when you switch from web to WhatsApp to Slack. Pay-as-you-go from €50/month.

Web WhatsApp Slack Telegram Morning Briefings Unified Memory Proactive Mode
from €50 / month Pay-as-you-go pricing
Meet Aria →

We build with experience, not theory.

Production deployments, enterprise scale, and our own product as the benchmark.

Powered by our own product

Sandruci built Aria — a production agentic assistant running on web, WhatsApp, Slack, and Telegram. We don't just consult on AI assistants; we build and run one. Every client assistant is benchmarked against the same standards we hold ourselves to.

2k+

Enterprise-scale deployment

Delivered AI assistants to 2,000+ enterprise staff across corporate, education, and sports verticals. Production-grade context engineering — RAG pipelines, agent memory, knowledge graph design — not an off-the-shelf integration.

Agentic AI, not just chatbots

Multi-agent system design, RAG-powered knowledge retrieval, proactive briefings, and unified memory across channels. Aria is the benchmark we build every client assistant to — and it's live, in production, serving real users every day.

Always on. Always learning.

2,000+ Enterprise staff served by AI assistants we built
24/7 Availability — no holidays, no sick days, no out-of-office
4 Channels — Web, WhatsApp, Slack, and Telegram. One unified memory.
Aria — our own agentic assistant, live in production as the benchmark for every client build

Ready to build an AI assistant that actually works?

Tell us about your use case, your channels, and your users. We'll show you what's possible.