Project · Data Science and AI · Team experience

AI in education: an assistant for families

An AI assistant for a school's parents: they ask in their own words about attendance, grades, timetables and teachers, and it answers from the school management system or passes the enquiry to the right person.

ForParents of a school
Connects toThe school management system
AnswersAttendance, grades, timetable, teachers
Our roleDesign to production
The challenge

Families wanted answers, schools wanted time back

Simple questions about a child's day filled the school office's phone lines and inbox.

Information in many places

Attendance, grades and timetables sat in the school system, hard for parents to reach.

The office as a switchboard

Staff spent hours answering the same questions by phone and email.

Parents left waiting

Answers came the next day, or only at parents' evening.

What we did

One conversation for every family

01

Connected to the school system

Live attendance, grades, class timetables and teacher assignments, for each parent's own children only.

02

Asked in plain words

"Was Sara at school today?" or "Who teaches her maths?": the assistant understands and answers in seconds.

03

What is happening now

Which class is on now, who is teaching it, and what comes next.

04

Enquiries to the right person

Anything it cannot answer becomes an enquiry to the school, with the context attached.

Results

What it achieved

Seconds

to answer a parent's question

24/7

access for every family

Fewer

calls and emails to the school office

Use case

A Tuesday evening, at home

A parent, on their phone

Assistant

Was Sara at school today?

Yes. Sara arrived at 7:42 and attended all six lessons. She was marked late for none of them.

How did she do in the maths test last week?

She scored 17 out of 20 in the fractions test, above the class average of 14. Her teacher, Ms Rivera, left a comment: "Great improvement."

What does she have tomorrow?

Tomorrow: English, Science, PE (bring her kit), Arabic, Maths and Art. School finishes at 14:30.

Can I meet her maths teacher?

I have sent a meeting request to Ms Rivera with your preferred times. You will get a confirmation by email.

Behind the scenes
  1. Checked the parent can only see their own children
  2. Read attendance, grades and the timetable from the school system
  3. Turned a request into an enquiry for the teacher, with the context
Connected projects

Part of a larger programme

Capabilities

What it drew on

Conversational AISchool management system integrationRole-based accessMultilingual answersEnquiry routing

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