ForPrivate clinics

LanguagesEnglish, Spanish, Arabic and Turkish

Hand-overClinic dashboard

RuleNever diagnoses or quotes

Why it exists

Every enquiry treated like a first consultation

For a private clinic, the first conversation decides whether a patient comes in. Most enquiries arrive at night, anxious and unqualified. The assistant answers each one carefully and hands the team a prepared case.

The problem

Enquiries arrive around the clock and wait hours for a reply, so good patients go elsewhere.
Anxious patients need reassurance that busy staff cannot give to everyone.
Photos and questionnaires are collected by hand over chat apps.
The team can’t tell which leads are ready and which are just browsing.

What changes for people

Patients get a calm, knowledgeable answer at any hour, in their own language.
They see real, consented results from similar cases.
Photos and a short questionnaire are collected step by step, with consent each time.
The consultation is booked in the same conversation.

The business case

Ready patients reach the team first, with a summary and a readiness score.
Paid consultations booked without back-and-forth.
Staff time goes to patients, not to sorting enquiries.
Health data handled as health data: kept in the EU, with consent, retention and deletion built in.

The conversation

Listen, reassure, prepare, book

One calm conversation that moves a patient from a question to a booked consultation.

1

Listen

The assistant asks about the concern and the patient's goals, in their own language.

2

Reassure

It shows comparable, consented cases and answers from the clinic's own knowledge.

3

Prepare

With explicit consent, it collects photos one angle at a time and a short questionnaire.

4

Book and hand over

It books the consultation and passes a clear summary to the clinic team.

It listens and reassures, in the patient’s own language.

Photos are collected one angle at a time, only with consent.

The consultation is booked in the same conversation.

For the clinic team

Every enquiry arrives ready to act on

The team sees who is ready, what they need and how fast to reply.

The patient journey board, with readiness tiers and reply timers.

One patient: the readiness score, milestones and timeline.

Analytics: the funnel, case mix and the effect of reassurance.

A readiness score

Five dimensions, scored every turn, for a total out of 25.

Four tiers

Hot, warm, nurture and not ready, so the team knows who to call first.

Reply timers

Hot patients must be contacted within 24 hours; the board turns amber, then red.

Photos before booking

Photos and the questionnaire come before a consultation is booked.

Safe by design

The clinic’s rules, built in

Consent at every step

Nothing is uploaded until the patient agrees, and they can stop at any time.

Never diagnoses

No diagnosis, no prices, no guarantees and no comments on other doctors.

People first

Anyone under 18, in distress or with an emergency is handed to a person at once.

Health data in the EU

Anonymous by default, with retention and deletion built in.

Tested before every release

A simulated patient runs the whole journey, including attempts to break the rules.

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